Masked Muse Shipping Policy

1. Domestic Shipping:

Standard Shipping (5-7 business days) This does not include processing time (see below). This is due to us getting you the best product. We hand pack and check all orders before shipping. If an item is out of stock you will be notified via email and can either wait till the item becomes available again or get a refund for that item. Due to shipping times during the holidays, we cannot guarantee any deliveries after December 12th, 2024 till after the New Year.

 

2.Processing Time:

Orders are processed as quickly as quality assurance allows. Most orders are processed within 3-4 business days.

 

3. Cancellations:

After the order is submitted, processing begins and the order cannot be cancelled. If there is a related question you can email us via 

our email

 

4. Returns:

See returns page for full details. Returns will be accepted within 7 days upon receiving the product(s). Items must be returned unused 

and in original condition. Some items, such as items on sale, closeouts and clearance items may be ineligible for returns.

 

5. Delayed Orders:

In case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays DO NOT 

fall under the seller's liability. If your order is late (following our shipping policy), please contact us via our email

 

6. Damaged Orders:

Masked Muse Cosmetics is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier.

 If your product(s) has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

 

7. Shipping Restrictions:

Domestic Shipping ONLY. Continental United States ONLY. Orders cannot be shipped to P.O. Boxes.

 

8. CONTACT US:

For questions about this shipping policy, contact us via our email

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